Charlie's Smokehouse

A FAMILY TRADITION SINCE 1932
Open Everyday 9 AM – 6 PM

Shipping Information

Where do we ship?

Our fish is never packaged with ice or dry-ice. Due to this factor, temperatures and delivery times determine our shippable distance within the United States. Depending on the weather, your order may be delayed a few days or weeks to ensure it arrives safe for you to consume. Often, we will need to utilize UPS 2nd Day Air to ensure safe arrival in certain regions with constant warm temperatures. If you are looking to order and think you may be in a state with too warm of temperatures please contact us for more information so we may determine this for you.

If I have multiple items in my cart how are they shipped?

Items ordered in the same cart will be packaged and shipped together to the same address.

What days do orders get shipped?

Orders are processed upon submission and shipped on Mondays and Tuesdays. Orders shipped within Wisconsin and her border states are sometimes shipped on Wednesdays.

Is there a holiday rush?

Yes, we are quite busy during the holiday season. Please make sure your order is submitted two weeks before the Christmas week Monday. Once we have reached capacity for shipping we will close the online store and be unable to ship any more before the holiday.

How do I know my order will be shipped at the right time?

We typically process orders the week  after they are placed. If you would like the order to be delivered a specific week, please provide that information within the “Notes” of your order. Otherwise, please contact us directly and we would be happy to assist you in ensuring your order is shipped when you need it.